Bayles Hospitality Group
Your Role in Elevating Quality.
Quality Assurance Specialist
Bayles Hospitality Group is the trusted partner for a wide range of businesses—from luxury hotels to popular retail stores—who want to ensure their operations meet the highest standards. We're looking for a Quality Assurance Specialist to join our team and serve as a key point of contact in the New York City area.
This role is perfect for a reliable, observant individual who can follow clear instructions and has a passion for customer service. If you enjoy a straightforward job with a great mix of tasks and a clear schedule, this is the position for you.
Your Role and Responsibilities
As a Quality Assurance Specialist, you will be the face of our service for our clients. Working with a partner, your main responsibility is to conduct daily inspections at client locations, which include hotels, restaurants, gyms, and retail stores.
- Daily Inspections: You will visit two client locations each day. These inspections follow a simple, clear checklist to ensure our clients are meeting the operational and quality standards they've set for themselves. The total time for travel and inspections is around 8 hours daily.
- Detailed Reporting: Your job is to accurately fill out the provided inspection checklist. We provide all the forms and training you'll need to do this quickly and efficiently.
The Secret Shopper Component
A crucial part of our service is providing clients with a real-world customer perspective. The following assignments are in addition to your regular 40-hour work week (minus cruise travel), offering unique and engaging paid opportunities. All expenses for these secret shopper experiences—including restaurant meals, hotel stays, and cruise travel—are completely covered by our clients.
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Restaurant Visits: Once a week, you'll be paid for 2 hours to dine at one of our client restaurants and provide feedback on your experience.
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Hotel Stays: Twice a month, you'll be paid for 8 hours to stay overnight at one of our client hotels, experiencing the guest journey from check-in at 3 p.m. to check-out at 11 a.m. the following day.
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Cruise Travel: Twice a year, you'll have the unique opportunity to travel on one of our client cruises for 3-5 days. You'll be paid a total of 50 hours for this trip, which includes 10 hours of overtime, to evaluate the experience from a guest's point of view.
Compensation & Benefits
- Clear Pay Structure: You are paid for all your time—including travel—with a standard 8-hour day.
- Unique Perks: The secret shopper tasks, from dining to cruising, are paid assignments that are a fun and important part of your job.
- Training Provided: We will give you all the tools and training you need to succeed, so prior experience is not required. Your attention to detail and reliability are what matter most.