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Ensuring Brand Integrity and Operational Excellence, Worldwide.
For over 25 years, Bayles Hospitality Group has been a leader in designing and implementing comprehensive programs for brand compliance, quality assurance, and market research. With a legacy dating back to 1996, we partner with companies across all industries to help them measure, maintain, and perfect their brand standards and customer experience on a global scale.
Learn MoreOur Comprehensive Solutions
Our programs are built to deliver clear results and unparalleled support. With Bayles, you get:
Tailored Measurement Programs
We custom-design every program to fit your unique business objectives, not a one-size-fits-all solution.
Immediate Deployment
Our efficient processes get your program up and running quickly, allowing you to gather critical data without delay.
Industry Benchmarking
Gain a competitive edge with access to industry and competitive set data that shows you how you stack up.
Secure Online Deliverables
All of your data, analysis, and reports are available 24/7 through a secure online portal.
Exceptional Client Care
Our team provides dedicated, one-on-one support to ensure your program is a success from start to finish.
Proprietary Market Research
Leverage our exclusive analysis and insights to make confident, data-driven decisions for your business.
How We Elevate Your Brand
Franchise & Brand Compliance Auditing
Your brand is your greatest asset. We help you protect it by ensuring every location upholds brand integrity, adheres to purchasing agreements, and maintains accurate financial reporting. We work with a wide range of industries, including restaurants, hotels, service businesses, healthcare, and real estate. Our custom-designed audit programs are easy to set up and often reveal missed revenue opportunities, providing a clear return on investment.
Mystery Shopping & Quality Assurance
The customer journey is crucial to your brand's success. Our global network of professional evaluators provides objective, detailed feedback on every aspect of the customer experience. We go beyond simple surveys to provide a comprehensive review of your brand standards, operational procedures, and employee performance, giving you the insights needed to perfect your operations for breakthrough results.
Strategic Market Research
Remove the guesswork from your decision-making. Whether you need a quick survey to gauge satisfaction or a detailed focus group to vet a new product, we provide the clear data and analysis required to illuminate the path forward. Our straightforward approach gives you the actionable insights necessary to make strategic decisions with confidence.
A Global Network, A Local Touch
With a reach that extends to 130 countries worldwide, our global network of professional evaluators is made up of seasoned travelers, discerning consumers, and local experts. We understand the nuances of both large and small markets, ensuring your brand standards are consistently evaluated with local context and global expertise.